I have a common customer service page for all my sites. There it provides links for the customers to cancel and instructs them to do it themself. That really helped cut down on the emails to me. I'd prefer they did it as then they know when it's done as no guarantee when I'll get the email and get it done for them. I do get emails from some customers who have problems cancelling and I take care of it for them.
A friend of mine who has an extremely large site says that he use to cancel when requested, but no longer does. He says he just ignores the emails about cancelling.
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