Quote:
Originally Posted by Ditto
Im not saying he should know every domain, a customer service rep should go out of the way to help when a big issue like sites being down is what I was saying. 30min on hold I think anyone no matter if it was a site down problem or holding for your credit card company is way too long. Im sure if a customer placed you on hold baddog for 30min you would not be too happy.
Guess paying customers should not express when a company is not helping them out and just pay the bill?
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I guess you are upset, because little of that made sense.
Personally, one of the things I like about my customers is that they contact me via ICQ, phone or email rather than using GFY.