Quote:
Originally Posted by baddog
I am really glad that my customers don't expect that I know every domain that they have hosted with us.
I am not suggesting that Bob did not have a legitimate gripe, but to suggest that Caz was not doing enough is inane. If he presented the tech with the same info as you expected Caz to play detective with, I could understand why he might be on hold for a while.
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Im not saying he should know every domain, a customer service rep should go out of the way to help when a big issue like sites being down is what I was saying. 30min on hold I think anyone no matter if it was a site down problem or holding for your credit card company is way too long. Im sure if a customer placed you on hold baddog for 30min you would not be too happy.
Guess paying customers should not express when a company is not helping them out and just pay the bill?