Quote:
Originally Posted by jennym
To be honest, when someone is having problems, and their sites are down, and they are losing money with every minute that goes by it doesn't matter WHAT he does. He could be the janitor, but if he is around he should be trying to help the CUSTOMER in any way he can!!! I thought the football comment was way out of line, and I will certainly remember it when looking at hosts in the future.
Just an honest opinion from someone without a dog in the fight who knows none of the parties involved.  |
I agree no matter what he is in the company the customer should be first, I think a credit should be given for down time, 3 days in a week is too much where money is lost.
Yes new systems suck but the customer should not have to suffer because of it.