Quote:
Originally Posted by jennym
To be honest, when someone is having problems, and their sites are down, and they are losing money with every minute that goes by it doesn't matter WHAT he does. He could be the janitor, but if he is around he should be trying to help the CUSTOMER in any way he can!!! I thought the football comment was way out of line, and I will certainly remember it when looking at hosts in the future.
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Isn't that what he was offering to do? I know I have GFY clients but I don't necessarily know the cross reference between their real name and their screen name.
Caz was offering to help, but he needed a name to work with.
As far as janitors working tech support, I would rather they sweep around me, and keep their fingers off the hardware.