Was anyone able to reach Epassporte recently? No answer to email and no one picks up the phone for three days now.
-
Sig for lease. -
They answered an email I sent earlier in the day...within 30 mins.Originally posted by Goldmaniacs -
I haven't heard of any problemsOriginally posted by Goldmaniacs
But let me know if there is anything I can do for you.
My contact info is in my sig.Truth TellerComment
-
ya know....i get payments sent to & deposited to my bank every 1-2 weeks for the past 7 monts & i've never had a problem
certainly never needed to call them
what kind of situations would warrant needing to call their customer support?Comment
-
Sent an email to them 2 days ago about my account and never heard back from them yet.
Comment
-
well running an aff program i could see the need for good customer supportOriginally posted by NY_TIMSent an email to them 2 days ago about my account and never heard back from them yet. Comment
-
Try calling them right now see if anyone picks up
noone did for meSig for lease.Comment
-
If you are experiencing difficulties we ask that you contact our Sales and Marketing Department. The phone number is 1.416.703.7200. Please dial extension zero and the first available Sales Representative will answer your call. You may also contact us by email at [email protected]. Our office hours are from 10 AM to 7 PM Eastern Standard Time. You may also leave a message in the general mailbox with your ePassporte username, your phone number and the issue you would like us to look into.Originally posted by NY_TIMSent an email to them 2 days ago about my account and never heard back from them yet.
Or you can contact me on via the contact info below I will be on ICQ for atleast another hour.Truth TellerComment
-
It is my understanding that ePassporte is training new people on their customer support end....so wait times on the phone might be longer.
But, we had a problem that was solved with an email and an icq...so it's all good here...Raven
~RETIRED~
Comment
-
I tried calling the 416 number you gave. They told me they are marketing people and I should call the numbers on the website which I've been trying for four days now. No help there.
No reply to my email either.
Originally posted by Keyser SozeSig for lease.Comment
-
Please email me and I'll take care of it.Originally posted by GoldmaniacsTruth TellerComment
-
I have never had an issue calling them.PornGuy skype me pornguy_epic
AmateurDough The Hottes Shemales online!
TChicks.com | Angeles Cid | Mariana Cordoba | MAILERS WELCOME!Comment
-
probably he is calling the wrong number...Comment
-
I've been emailing them too, and haven't recieved a response in a week now.Originally posted by Goldmaniacs
Is it not cs AT epassporte.com?
I acually need help with something asap. This sucks.Comment
-
Please email me or contact me via ICQ.Originally posted by greygoose
I am here to help.Truth TellerComment
-
I had to call them today (only 10 minute wait. Not too bad). According to their website, the ATM withdrawal limit resets at 4pm PST every day. According to every freaking ATM I went to today, that is not the case. The ePassporte rep I talked to said it is every 24 hours. Someone needs to update the website
Comment
-
The limits resets around 4 pm pacific every day.Originally posted by HonezI had to call them today (only 10 minute wait. Not too bad). According to their website, the ATM withdrawal limit resets at 4pm PST every day. According to every freaking ATM I went to today, that is not the case. The ePassporte rep I talked to said it is every 24 hours. Someone needs to update the website
When you log in, click account then it will show your limits.
If you have made a withdrawl it will show, then wait until you can see the limit reset.Truth TellerComment
-
Nope. That would be an incorrect statement according to the rep I spoke with and every ATM machine I went to. I made a withdrawal at 2:15 pm Pacific time yesterday, 12/4. According to what you just posted, my limit should have been reset 1 hour and 45 minutes later. At approximately 1:15 Pacific time today, 12/5, I tried to make a withdrawal. It told me I did not have suffcient funds when I had almost 5 times the amount in there that I was trying to withdraw. I tried more than one ATM machine and more than one bank. I got the same thing at all of them. It wasn't until I tried again at 4pm Pacific time that I was able to make another withdrawal. That tells me that it resets every 24 hours not at 4pm Pacific time.Originally posted by Keyser SozeComment
-
I made a withdrawl at about noon Pacific yesterday cause I needed to take out 2 times my limit. Then when I checked at about 6 pm pacific my limits had reset, I never got around to take out some cash today but I confirmed this with ePassporte yesterday cause someone were asking me this and its also my own past experience.Originally posted by HonezLast edited by Michael O; 01-05-2006, 03:28 PM.Truth TellerComment
-
Well, my limits took 24 hours to reset. And how do you take out two times your limit?Comment
-
We have had No probs With EpassPorte.
I would Imagine they are also busy with the holidays and large trade shows right now in Vegas as well as basic growing pains for a company the size of epassporteComment
-
the limit does take 24hours in my experience too HonezOriginally posted by Honez
and yes keyser how do you do that?
Comment
-
works for meComment
-
Once before 4pm and once again after the limits reset at around 5pm.Originally posted by BlueQuartzthe limit does take 24hours in my experience too Honez
and yes keyser how do you do that?
Yeah I worded it wrong
Truth TellerComment
Comment