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Dell makes great computers and servers. Everyone bitches about quality but the reality is Dell has multiple lines of equipment in all areas - consumer, workstation, office, server. You simply can't beat the value, overall. I have hundreds of servers from Dell and they have absolutely exceeded my expectations in terms of a low total cost of ownership and support.
Having owned desktops by almost all manufacturers and even built my own..... in general today's desktop is just a pretty dissapointing experience. Even with my new Sony Vaio laptop I spent 3 hours uninstalling garbage and updating the thing once I bought it.
Components such as hard drives, power supplies, fans all fail a statistically low numbers. Everyone wants to pay as little as possible, generally, and where corners get cut is in areas like power supplies, etc. We all can't argue with them being one of the companies selling the most servers, pcs and laptops on the market. They're not the largest because they have the lowest quality......... it's for a multitude of reasons.
Sure, it's true that they don't manufacture and that they assemble.. But what you're neglecting to admonish is that they test the shit out of everything they sell before it goes to market. Your average OEM or PC builder doesn't do near the research, testing and offer the selection of drivers.
We can all find reasons to pick on Dell but at the end of the day their quality is no worse than any other company. Everyone has lousy support these days with the cheapest computers being serviced by call centers in India. If you demand the highest quality from someone like Dell then don't buy an Inspiron notebook, buy a latitude. Don't buy a Dimension for your office, buy an Optiplex or a Precision.
Something has to give for companies to sell complete systems for $299-$599 on the low end, it's only fair.
Brad
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President at MojoHost | brad at mojohost dot com | Skype MojoHostBrad
71 industry awards for hosting and professional excellence since 1999
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