Nismo

So, I wake up this morning and realize my server is running ultra slow. So, I reboot it. Still running slow. So, I email my host and let them know my server is running incredibly slow for some reason.

I get this email back:
Your web server need to be optimized, since you're under self manage plan I'm afraid either you'll be charged for optimization or you've to upgrade your management plan to Fully manage if you want us to optimize it.

Is this normal procedure for a host? Or are they just trying to take advantage of me?

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