I once had a programming error with CCBill, where I was not being credited for certain amounts. I called them on the phone, this great guy answered, who didn't have a clue what I was talking about, but after about 1/2 hour of discussing the situation, and sending him a screencap he was able to understand what I meant.
He sent my issue off to the programming department and I was told it would take about 10 days to fix the glitch (the glitch was just something to do with my account, not a system wide glitch). Within 7 days though (3 days ahead of schedule) they had it fixed, informed me of the money that would be added on to my check and I was happy.
I have to say my issue was resolved in a very professional manner and I stand behind them
