Originally Posted by Forkbeard

Thanks, the response in the other thread has addressed my chief concerns. Drama over, as far as I'm concerned.

Turns out because I'm not a javascript guy that I wasn't aware the ads were served by a separate snippet of javascript from the snippet that used to handle new ad sales. Now that I can control the unwelcome link while still serving my installed ad base, the source of my excitement is gone.

So, now that I'm calm, what have we learned? I'm amused by your attempt to minimize my losses -- how many sales leads have you gotten from former Adbrite customers much higher traffic than me, who didn't notice over the weekend that they aren't selling new ads any more? This isn't so much about me -- my problem is fixed. It's about your apparent failure to understand why the sudden change in link behavior was a problem for your customers.

Now, in the other thread you've acknowledged that this was not merely an upgrade, but rather, the result of an apparently abrupt and ugly divorce from Adbrite. I suspected as much, but you didn't say so. That's the real source of the drama -- you were having a rough time, your options were very limited, and you tried to pretend that nothing was wrong when in fact you had to throw something up and your backend wasn't (isn't) ready.

So, the moral? Next time, be up front about your business problems, so we know to cut you some slack. Your new page was pretending everything was smooth and normal and a great new upgrade, so I got pretty pissed that your great new upgrade was screwing me, even if only in principle. If I had understood from the beginning that you were in the midst of an ugly divorce, if you'd said "please bear with us for a few days until we get everything sorted out", I'd have been far more understanding and willing to cut you some slack.

So, drama over. Next time, try being a bit more open with your customers, eh?