Quote:
Originally Posted by GhostCash Rush
Wow, talk about generalization! We have a whole crew working in Uruguay (so am I) and we've never had a problem.
Customer support emails are answered within hours, ICQs are handled immediately, and everyone in here works at least 8 hours. If they choose to, they can work more. I work at least 10 hours per day out of pure pleasure, because I like it. Our head programmer does the same. Even if I leave for a week to go to Internext things keep running smoothly and I plug in anywhere I can.
I used to work at SPACash and I know work also gets done there.
I'm not a uruguayan myself, but I can tell you that it is nothing like you described it, fr0gman.
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Pardon my spanglish but, what a crock of caca!
I have sent multiple ICQ messages to BOTH ICQ numbers listed on your website. Would you like to guess how many "instant: replies I have gotten? That right: NONE. I can post the one-sided logs if you like. I can also post the multiple emails that I have sent that have gone unanswered. Bottom line is: You guys have a very good service with marginal customer support. Accept it, deal with it, improve it, but don't come off like some super-efficient customer service machine.
My statements about employees in UY are based on personal experience and if you live/work there and can honestly and publicly deny that the 3rd world mentality is anythign more than lazy and unconcerned then you are living in a dream world.
This board is filled with threads just like this about almost every company out there. Affiliates can't get sponsors to deal with problems and after several contact attempts they get mad and post a drama thread. The sponsors then reply with a "We are great and we have done nothing wrong reply". Sponsors should just get a PR reply bot to handle the threads on GFY and leave the actual customer service replies to people that can handle them.
You should have used the time that you wasted defending yourself in this thread to reply to my messages in the first place.
I would appreciate it is you could get someone to simply contact me on ICQ as I requested.
EDIT:
GhostCash Rush,
I just realized that you don't even work for SPACASH... please STFU!