How much customer service do you need to do?

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  • Jerry Y.
    Registered User
    • Feb 2005
    • 53
    #1

    How much customer service do you need to do?

    For those with a successful pay-site, for every hundred members, how many e mails do you have to field a day with questions.

    Do you farm that out?
    Tags: None
    • InGayPorn
      Confirmed User
      • Nov 2005
      • 177
      #2
      How many CS mails you get is most likely driven by the quality of the site.

      Submit your news worthy announcements to InGayPorn.com

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        • Jennyfer
          Confirmed User
          • Sep 2005
          • 1708
          #3
          Originally posted by InGayPorn
          How many CS mails you get is most likely driven by the quality of the site.
          I'll say not only the quality of the site but the number of members that you have, we receive around 150-200 emails a day.
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            • Nookster
              Confirmed IT Professional
              • Nov 2005
              • 3744
              #4
              If you don't give out good customer service your members will start looking elsewhere. Remember that.
              The Best Affiliate Software, Ever.

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                • martinsc
                  Too lazy to set a custom title
                  • Jun 2005
                  • 27043
                  #5
                  it's better to hire one cs employee more than you need - then not responding fast enough to your customers...
                  Make Money

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