take a look at my compliant letter to Ipod! (HELP)

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  • Dwreck
    Confirmed User
    • Nov 2002
    • 7362

    #1

    take a look at my compliant letter to Ipod! (HELP)

    S0 here is the back Story from another post and not the part i need help with.



    MAD RANT!!Has anyone got the ipod Video yet? Im so mad at ipod now!!!
    So on august 28 of this year I sent my ipod 40 gig photo in to get fixed it died for no reason. I love my ipod!


    I looekd all over the site and thought my best option was to goto the ipod store for an actual person!
    I went to the ipod store to get it looked at it and after waiting in line for an hour. They gave me a beeper and told me to walk around the mall after 30 mins.

    So I finally get to the guy he didnt want to hear my problem just tried to sell me the ipod care package warranty and when I said not interested he shruged it off and told me to go back home and check the site and yelled NEXT!!!


    So i called and was put on hold for 40 mins!
    Now I saw i still have warranty left and they still wanted me to pay $50 for a new ipod. I paid the money and I gave them my address at home. I waited for the package to arrive and 1 week turns to 4 weeks. THEy told me it would be 4 biz days at the worst.

    I called again and after being put on hold for 30 mins they said when it arrived i wasnt home so they sent it back.

    I was mad!!

    So I have to take time off work to get my package? What happend to just leaving a sticker on the door and picking it up at the closest drop off area?

    I called back and yes i was put on hold again for 39 mins!

    So I gave them my work address and said to try again. Im simple if im not at home during the week aim at work! Same thing its been 5 weeks and nothing at my work address and trust me there is no reason for this.

    So I called back last week ( this time it was 20 mins on hold)and they said they are out of stock of the 40 gig ipod and they are going to try again to send to the home address.

    My landlord just woke me up and said a package is in the office for me. This could be it or my fat size penis extetender LOL

    I really want the ipod video and they dont even make the 40 gig ipod photo anymore. DO you think taking three months to get my ipod repaired is a good enough case to get the new ipod video. THey come in 30 and 60 gig models so I was thinking of asking for the 30 gig video in brand new condition than a refurbished 40 gig?
    Last edited by Dwreck; 11-03-2005, 10:29 AM.
    Derek *Dwreck* Smout
    Program Manager
    Icq 165976549 Skype derekthomassmout
  • Dwreck
    Confirmed User
    • Nov 2002
    • 7362

    #2
    Now I just got my ipod box today November 3rd. Is this letter to nice? Can you help me with some suggestions so I can get a new video ipod!



    Dear Apple Canada,

    Im so glad I got my Ipod box today. Thank you.

    My original dispatch was sent in to apple Canada Aug 28th 2005 and after numerous calls, visits to the apple store and hours being passed back and froth form tech support to dispatch I finally got my box. Im very disappointed in your service. I must say I was almost offended when they offered me to purchase you apple care kit. I love my ipod it should not take 2 months to get a IPOD box. This is ridiculous. I used my ipod everyday and I?m upset to say the least.

    This is a list of my transactions I had to call three times!

    09/15/2005 52203819 D5478138 IPOD PHOTO (40 GB) JQ4481KPR5Q Closed 08/28/2005 52203819 D5313367 IPOD PHOTO (40 GB) JQ4481KPR5Q Closed 10/12/2005 52203819 D5752403 IPOD PHOTO (40 GB) JQ4481KPR5Q Dispatch Sent
    .
    When I was discussing my issue with one of your techs they polity informed me that they don?t make my 40 gig Ipod Photo anymore and it could very well be on back order for a extended period of time. Im not willing to wait another few weeks for a refurbished ipod, that?s simply not right.

    Please replace my 40gig ipod photo with a new 30 gig video ipod

    I look forward to hearing from you
    Derek *Dwreck* Smout
    Program Manager
    Icq 165976549 Skype derekthomassmout

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    • Dwreck
      Confirmed User
      • Nov 2002
      • 7362

      #3
      HELP ME GET ONE FOR THE GOOD GUYS!
      Derek *Dwreck* Smout
      Program Manager
      Icq 165976549 Skype derekthomassmout

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      • Warren
        Confirmed User
        • Jul 2003
        • 2284

        #4
        Sounds good Derek, just take out the word "please"
        ICQ:208-603-797

        www.altdollars.com

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        • Dwreck
          Confirmed User
          • Nov 2002
          • 7362

          #5
          Gotcha, I will do that
          Derek *Dwreck* Smout
          Program Manager
          Icq 165976549 Skype derekthomassmout

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          • Elli
            Reach for those stars!
            • Apr 2003
            • 17991

            #6
            Looks good! A few things:

            Run it through spell check first.

            "Im so glad I got my Ipod box today. Thank you." Is a little too polite to convey your frustration. Maybe something like "After a wait of two months, my replacement Ipod arrived today. Although I am glad it arrived, the process to get it was extremely frustrating."
            email: [email protected]

            Comment

            • Dwreck
              Confirmed User
              • Nov 2002
              • 7362

              #7
              I did run a spell check today Ellie and thank your advice!.


              Mmmmmmmmmmmm Ellie I always lose focus when I think of you(blush)
              Derek *Dwreck* Smout
              Program Manager
              Icq 165976549 Skype derekthomassmout

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              • Elli
                Reach for those stars!
                • Apr 2003
                • 17991

                #8
                Originally posted by Dwreck
                I did run a spell check today Ellie and thank your advice!.


                Mmmmmmmmmmmm Ellie I always lose focus when I think of you(blush)
                Get a better spell check. It should never allow things like this paragraph:

                "When I was discussing my issue with one of your techs they polity informed me that they don?t make my 40 gig Ipod Photo anymore and it could very well be on back order for a extended period of time. Im not willing to wait another few weeks for a refurbished ipod, that?s simply not right."

                "techs" is not a word, "polity" is not a word, "gig" should have been caught by grammar check, "a extended" should have been caught by grammar check, "Im" is not a word. You're also missing at least one comma in there.
                email: [email protected]

                Comment

                • Dwreck
                  Confirmed User
                  • Nov 2002
                  • 7362

                  #9
                  I mean I did after you said! YOu are tottaly right!

                  I suck
                  Derek *Dwreck* Smout
                  Program Manager
                  Icq 165976549 Skype derekthomassmout

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