Chris Mallick.... Why???

Ok woj I owned ya

I have had to call their support only once but it was okay. They guy seemed a little un-easy talking on the phone but other than that? quick and easy. Got the problem solved.

I dont understand these trendy payment services.
I'll take cash please.

I'm pretty satisfied with ePassporte although I agree that some things can be improved, but isn't this the case at every company?
For me ePassporte isn't loading that fast anymore lately. Am I the only one who noticed this?

Nor have I

Definately would like a reply on these 2 points.

Not being able to view your past transactions sucks ass.

And I've had enough of cut-paste email replies that seem to answer a different question to the one I originally asked

that, and the fact that the history goes back only 15 days, makes believe they run the whole thing on a 486 with a 20 gb hardrive....

I would love these 2 issues to get sorted.

I sent them an email the other day and the guy replied without even reading my email, he just sent a pre-written email that matches the topic I was asking a question about, absolutely disgraceful.

can you tell us more about this chio?

I concur, this is the adult version of PayPal yet they're going the same way as PP's service.

Hi everyone, sorry it took so long for me to get back to you. As Shaliza said, I am in Europe on business, so my days end much earlier than normal.

I have read every post on this thread carefully. I am not going to answer each question specifically, not because I can?t but because I think a general explanation and reply answers everything asked. If there are specific questions you need answered, related to your account, please email me at [email protected] I will answer your questions there, related to specific problems that you have experienced, or suggestions for improvements. I love the power of the GFY Board and the posts that give us all better knowledge; however most issues related to ePassporte are private and specific to your account.

Now, for an answer to, ?WTF is happening?? The short answer is we are in a transition from one physical facility to two. We have moved equipment, people, processes and responsibilities over the past several weeks. The past three or four weeks have been the most active. These moves have been largely seamless, although there have been some instances of system outages, downtime and simply dropping the ball on calls and support issues. Moreover, we are experiencing growth, every day, which also presents challenges to any operation.

The transition of people will be 90% complete by this time next week, the machines are relocated, except for a few, new offices are opening in a few weeks and new staff is being trained and hired to help our Team be more efficient, responsive and available for your (or other cardholder?s) enquiries.

In short, we are almost there in terms of the transition and you should see marked improvement in the next few weeks. Until then, we would really appreciate your patience, understanding and support.

It is important to say, again, that we handle thousands of cardholder enquiries daily. The Customer Service Team as well as the Tech, Risk, Accounting and Marketing Teams, who work daily to make ePassporte a better company and product, are all proud of our operations. When something goes wrong or someone is unhappy, that message tends to receive a great deal more attention than those posts where people are complimenting our efforts and operations.

We have hundreds of thousands of accountholders, the vast majority of whom are happy with our product and services. We are striving for 100% satisfaction, although that is a tough, if not impossible goal. Regardless of the degree of difficulty, we will try, every day, to make our products and services better, more reliable and more relevant in your businesses and lives.

ePassporte is approaching 3 years of operation since our launch at InterNext in January 2003. We launched this product and service after a year and a half of development and testing. We have, since our inception, been dedicated to the Adult Industry. We have sponsored and attended virtually every one of our Industry?s events, contributed to our efforts as a business community and participated in furthering our mutual goals of longevity and success. Unlike other products, ePassporte has remained true to this Industry. We will continue this dedication to this marketplace to which we owe such a debt of gratitude.

So if we have problems, and we do and we will, please remember that they are issues that we too want to avoid and correct, as soon as possible. We try to be responsive, clear and on purpose every day in dealing with the myriad of issues that arise. Sometimes we fail, although it is not because we did not try. That sort of reason (or excuse) is not one that some people will accept, however it is the reality of the world we live and work in that sometimes, things go wrong.

Again, if you have a specific incident, concern or question, with account details and specific information, I will answer those questions by email, not on the board.

I am always available to talk to anyone about any of these issues or future features, betterment of our products and services. I will be attending the Webmaster Access West show in a couple of weeks in LA. Look me up, let?s talk, face-to-face and allow me the opportunity to make right anything you feel has caused you any problems.

I hope this explains our situation and our plans and our dedication to this Industry. For those of you that posted supportive messages in this and other thread, thank you. Hopefully we will achieve our goal of 100% satisfaction sooner rather than later.

Thanks.

C

#1, as with ANY business or entity, and as it has already been stated, 2% of Epassporte sucks ass... But you know what?
#2, comes into play... 98% of the time Epassporte KICKS ASS! And you have to agree... The difference of withdrawing $1000 a day from Epassporte ($2) and getting 3 seperate wires ($120) is plenty good of a reason to STFU and be happy!

You should be a politician.. That answered nothing

I agree

they load fee is outrageous thus keeping me from using epass on a reg basis

My load fee is.... ZERO... but then, I am an affiliate, so I don't do the loading.

lol, he running for Mayor

Did I miss the part about why only 15 days of transactions viewable? or was that question overlooked even though a half dozen or more people in this thread mentioned it?

I was going to say the same thing.....That was all nothing but a side stepping load of poop.

discussing a large deal with someone Shalizza sent me to resulted in no replys

ah well
life goes on

Yap........
Don't mess with the Keyser...

Did you even read this thread? Typical automated bs

No offence

I have had questions on two different instances. Both times, it was clear that the person who answered my email did not read what I had written. So I ended up having to call.

I hate the phone, so that is enough to put me off them, even if the ridiculous load fees hadn't already done so.

lol i read 3/4th and thought damn this doesn't answer anything at all

I saw it posted on another board that they are in the process of adding the ability for folks outside the USA to add a bank account to transfer funds.

Hey Chris. Thanks for showing up in the thread.

Now when will you be answering the questions?

What he said.

My interpretation into his response: Email me your account username along with specific questions and I will answer them.

Sounds to me as though he provided a personal contact option. An option he seems to deem more practical for a myriad of undisclosed reasons.

In my opinion, his placing his contact information and inviting inquisitions and personal liaisons should suffice as beneficial until he proves otherwise.

Please do not take what I said as insulting you; I honestly was just throwing in my interpretation. I have been wrong before however.

What good is Epass besided paying affiliates? If you use Paypal (whcih everyone does), and have a credit card as well, why do you need Epass?

hah what a bs. Just another 'hey we are moving' excuse. Every online company is at least moving 10 times a year it seems hah.

Alright, bust his fucking balls!

I didn't realize you were in Malibu. One of my favorite places on earth!

Sorry to digress.....

Please log off now and never come back.

Chris why for once, not take time to answer questions one by one ... the problems stated in this thread are NOT related to only one account... it's more like problems 95 % of your account holders will encounter during their journey with epassporte.

If anyone does email and gets answers, would you post them here for us ?

That's how I read it. Maybe it's a just a "WEG" mindset?

I like Pink Floyd too.

I agree with Cory, Personal contact information is a lot better than CHris trying to answer each question on a forum.

BTW, Shaliza is the best !

Chio - very interested in the system still if you need any beta-testers.

oops......

Sometimes, an "official" statement makes things move much faster.

Funny, I read this thread and logged into Epassporte, and I can't transfer funds as usual.

You are a sexy boi.

The amount of money ePass allowed me to save thanks to their Visa Electron makes me love their service dispite their problems...

It answered everything and if it didnt you can email Him.

They are dealing with there fast growth anyone who runs there own business understand growing pains

Did you email him? IF he doesnt reply then talk shit
don't be so lazy

On the other hand, imagine how many people would have backed off if he would have just addressed the 15 day issue. I personally dont have any problems with epass myself. Out of the 50 times I have logged into their system to do something only once have I had an issue. I just waited until the next day and then everything was fine....

That post by Chris answered none of the questions raised in this thread, I'm quite surprised.

Well, when you're in the adult biz you have the problem of PayPal not accepting your transactions.