Quote:
Originally Posted by cj_purve
yeah i gotta confess, if I am going to keep anyone waiting its usually my friends ... they are less likely to take their work elsewhere for fear of offense ;-)
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Exactly.
In my experience if you are a repeat customer, for some reason, you get put at the back of the line prioritizing other clients. Or, the quality of work slides to meet deadlines.
Unacceptable.
When it's repeat business, you should give it "top notch guy priority" to keep the contract. When your work slides, deadlines are passed, and I start hearing designer's excuse handbook, then I pull the contract and go elsewhere.
The difference in the past was there was no monetary penalty.
