Quote:
Originally Posted by Deej
Nice, you know how to treat the people that make you money  |
....an added note to this point.
In all the design work I've had done in 10 years or so, I would have NEVER had to pay this because they have never been on time.
Although there have been some I was very pleased with their work, and end result.
Still, to earn repeat business you must/not do the following.
1. Pull Houdini's where you vanish for days/weeks/months at a time.
2. Show progress on the design during the time frame.
3. Not keep taking 'liberties' that were not specified, or ok'd which later delay things.
4.
Keep your commitments. Whether call backs, quotes, or completion dates. This is easily my number one pet peeve. If you think it will take a week, but you are not sure, tell me 10 days. If it's going to take a month because you are backlogged, tell me that. Just keep me in the loop, and stay on target. I am not going to run off if your reputation, and portfolio show you are da man for the job. I'll wait. I prefer one headache over a dozen.
5. I want to hear solutions. Not excuses. I've heard all the designer classics. Taxes, computer blew up, internet out, power out, death in family, friend's in town, etc. I don't care. I only care about your being paid for work to deliver on time. If I had a listen of excuses when it came to paying you, then you'd be throwing a hissy fit. No different.
6. Give 100% on all work. Whether a TGP, gallery, or $3k website w/ CMS. I want to see the same caliber every time. Not favoritism. I can understand why, but if I am a repeat client, I expect the same caliber of work always.
This list could go on. But you are starting to see the point. Plenty of gripes both sides of the fence, however, it's clear there are few good designers, and they are cherished like goldmine's in the war chest. But I expect over time, as the internet ages, and e-commerce blooms you are going to see more companies going to contracts where they lock web designers into keeping their commitments on time, or cutting their rates for each commitment/week late on delivery.
All I have to say to that is, it's long overdue. I have no problem dragging someone into court if they break a contract. Whether the design end, or the dead beat who doesn't pay.
