Quote:
Originally Posted by Deej
The only time i have ever held up a client was when I came down with pneumonia and I sorted it out with my now steady client.
I didnt bullshit them and told them it would take a week or more to start a load of galleries... Got them in when i said...
ill never bullshit a client. I like to give them an over shot estimate anyway...both to gie me possible home dilema time and early work makes happy clients  |
Exactly.
When I have a lot of coals on the fire, I am looking for things to be done in a time window. If you think it will take a week, two, a month before you can get to it, and do it right then just say it. Maybe even give it some leeway. Like if it will take a week, say 10 days to allow for fuck ups. Deliver early, and clients are happy as a clam.
Not promise over the weekend, then it comes Monday. No responses of any kind. No e-mail. Nada. By the same token, I do not want a new excuse every week. I want my shit done when you say.
Also, do not do things I did not ask for. So when I see the completed work there is shit in there I did not specify, and further delays because you took some 'creative liberties'. Further delaying things.
When I am waiting on a design, I am not happy it will take a week, two, month, whatever. I am anxious to get started. However, I am more than happy to wait if it will be done right.
But the worst is when you are told you will get a call back, quote, example, whatever the commitment by whenever and then you either do not hear from them at all phone, fax, e-mail, ICQ. Or you have to track them down to get the lame excuse.
