Quote:
Originally Posted by Jace
is it weird for me to think that submitting a support request from the admin should get me the same level of service?
I mean, it is nice and all that you offer immediate help on GFY, but what about the 20 times I didn't know that and submitted a request from the backend with no response?
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I was asking the same thing about a week ago. Seriously not the way to run a business, especially one that handles other peoples money and routinely locks accounts. I will not even consider using epassporte for my Program until I can get a reasonable response from the support page. Or maybe they should consider adding Michaels email to the support page. I seriously have issues with a company giving preferential treatment to anyone. Either provide the service or don't. That's not a lot to ask. Hell it took a week for them to send me a canned response. It said, "good to see you issue has been resolved," when in fact nothing had been done.