Why do I hear nothing but horror stories about this bank? Seriously refusing to at least freeze the account for over a month while it was resolved?
http://redtape.msnbc.com/2007/05/id_thief_bounce.html
"And the answer I got was, 'How do we know you're not making this up?' " She was again informed that she had to work through the affidavit process and her refunds would come 10 days after the bank received her paperwork.
The bank’s skepticism about her claim was particularly irksome because Poor had been a Bank of America customer since she was 17. And she was no stranger to the complicated process of check clearing. Prior to her work in public relations, she worked as a bank teller.
Oh wait....
By now, she had opened a new checking account with another bank, but she still was out nearly $2,000, and her checking account was an accounting morass. One side of the bank didn't seem to know what the other was doing. Some refunds arrived -- on March 20, she received $315; on March 21, the original $466 was refunded -- but that same day, her account was hit with another $140 in bounced check charges. The total to this point -- 18 overdraft-related fees for $580.
Then, another series of credits were issued. She asked why the bank wasn't locking her account somehow; she was told not to worry, that it would ultimately refund all the bounced check charges.
Finally, on March 26, she called the bank, received an up-to-the-moment balance, moved some money around, and reached a zero balance. She then tried to close the account only to be refused. The balance, she was told, wasn’t zero after all.
In just those few minutes, the criminal had struck again. Fifteen days after the initial crime was reported, the imposter managed to spend $364 of Poor’s money at Marshall's. The next day, Poor was hit with another $35 overdraft fee, and an additional $35 bounced check fee. The account was $434 negative.
http://redtape.msnbc.com/2007/05/id_thief_bounce.html
"And the answer I got was, 'How do we know you're not making this up?' " She was again informed that she had to work through the affidavit process and her refunds would come 10 days after the bank received her paperwork.
The bank’s skepticism about her claim was particularly irksome because Poor had been a Bank of America customer since she was 17. And she was no stranger to the complicated process of check clearing. Prior to her work in public relations, she worked as a bank teller.
Oh wait....
By now, she had opened a new checking account with another bank, but she still was out nearly $2,000, and her checking account was an accounting morass. One side of the bank didn't seem to know what the other was doing. Some refunds arrived -- on March 20, she received $315; on March 21, the original $466 was refunded -- but that same day, her account was hit with another $140 in bounced check charges. The total to this point -- 18 overdraft-related fees for $580.
Then, another series of credits were issued. She asked why the bank wasn't locking her account somehow; she was told not to worry, that it would ultimately refund all the bounced check charges.
Finally, on March 26, she called the bank, received an up-to-the-moment balance, moved some money around, and reached a zero balance. She then tried to close the account only to be refused. The balance, she was told, wasn’t zero after all.
In just those few minutes, the criminal had struck again. Fifteen days after the initial crime was reported, the imposter managed to spend $364 of Poor’s money at Marshall's. The next day, Poor was hit with another $35 overdraft fee, and an additional $35 bounced check fee. The account was $434 negative.
Not the brightest bunch, are they?
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