Quote:
Originally posted by Rand
The Visa brand does afford the consumer certain protections. Most of the reasons an adult surfer charges back are non-existent with epassporte because the charges made with it never appear on the customers mailed billing statement. So, none of the wife discovering what the old man's been doing. However in cases where there might be a legitimate reason for someone to ask for their money back, such as the site being down etc...
In a case such as this, the cardholder would call their bank or the processor. Either way, they are either calling the processor who has an incentive to avoid a chargeback, or, they call epassporte. Legitimate complaints can be much easier handled with a credit instead of a chargeback. Everybody's happy.
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ok, thanks for clearing that up...