Recently, Comcast bought out Time Warner Cable in my area...and let's just say they simply don't have their shit together here. I went through 2+ weeks of horrendous problems with my high-speed Internet.
It's fixed now and I am happy with it...but not to be outdone, my cable TV went out this afternoon. As of me writing this I am STILL On hold to talk to someone on the phone there...1:46:21 -- almost 2 full hours!
I got sick of waiting so I went online and found I can chat with a customer service agent. Maybe I am missing something but this conversation seemed a bit odd to me:
