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We received an abuse complaint and processed it the way we would any other. In this particular instance there were several notifications of abuse including those from Microsoft from NYTimes, as well as bloggers and general surfers. The customer in question in that article was in direct violation of our acceptable use policy and was terminated. As all other hosts are, we are dependent to some degree on complaints from end users who find such abuse. We have absolutely no interest in making any profit off sites that violate our AUP, and will terminate customers who violate our AUP as soon as we are made aware of the situation.
This issue was more than just "google surfing their pages", and involved a very significant amount of blogspam/comment spam/guestbook spam, which is not quite as innocent.
ISPrime has a long track record of being anti-spam, and we consider blogspam to be the same category.
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