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I only ever had a single issue & when I contacted Michael on ICQ, I was given answers to all my questions, told the steps I need to take & advised on my options & told the outcome for both possible scenarios & the steps to take should the worst case scenario occur.
Thankfully, the best case scenario is the one that occured & everything went exactly how Michael said it would.
Not one thing of this occurence & issue had any fault due to anything involving epassporte, however, without Michael there assisting me with the facts, who knows what may have occured.
All I can say is that I feel that Michael is a great asset to Epassporte, & I feel safe & secure with Epassporte for payment processing.
I know it is frustrating for you when your funds are in limbo, or should we say whereabouts unknown, but you need to take a deep breath & rethink on how YOU can resolve this.
In my particular situation, it was due by error committed by a company whom I was trying to pay, who ran the card 3 times instead of one, so this is not epassporte's problem or fault, however, epassporte did advise me of my options and advised me of the steps I need to take for each possible scenario.
Of course I was upset & frustrated that I thought my money was gone, but Michael advised me of steps I need to take to either prevent potential loss or to recover loss IF that happened & the possibility that my funds were merely held until verification, & should it not be verified, that my funds would revert back to my balance, which is what happened.
Anyway, I did not lose my money & the best case scenario Michael told me about turned out to be the one that took place & my money was in my account exactly when he said it would be. Without that information given to me by him, I'd be fucking pissed, just like you are, so, take a breath & listen.
Now, let me restate one thing.. not one thing from this occurenc was due to any fault of epassporte, however, epassporte did & was able to provide me with answers to resolving this issue.
My reccomendation to you is that you contact Michael or whomever you customarily deal with at epass & LISTEN to the options & advice they give you. They will tell you the steps you need to take to resolve this.
You need to do this objectively instead of remaining defensive & tense.. lay back & listen, then excersise the options you were given & I am certain you'll end up with favorable results.
From what I see from your posts, you requested a withdrawal, bank tells you nope, no money came to your account, you go to epassporte asking where's your money, your told what you were told, & here you are today no closer to a solution than you were in December.
Did you verify the account you wanted the money withdrawn into was the correct account? Did you request a printed or PDF statement showing this transaction & provide this to your bank?
I suggest you restart communication & do the work to resolve this. Epassporte would assist you anyway they can, but you need to contribute to the solution & listen to the options & remedies given to you. They'll tell you what you need to do, but you have to do it.
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