Originally Posted by Pink-AE

When you think about it..

What are you going to gain from giving this customer a refund? Obviously if they want to cancel, gaining good rep with them is no good because they dont want your service and wont rejoin ever. Good rep passed on to other people? the internet is that vast that one disgruntled person won't matter at all.

If you offer them a few months membership on the house and they turn it down sounds like they might just be a freeloader..

Everybody wants somethin' for nuthin'.