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I'm not sure exactly what part of the process you are running into trouble on, but just as a heads up, I got error messages one time in the final steps while trying to register a domain there (although it was a different error than yours), and tried a couple times to go back and fix it.
Turns out I never did get the domain registered through them and every time I tried to go back and fix it they were charging my credit card for the full amount. Be sure to keep an eye on your credit card statement over the next week.
Unfortunately your only hope with namecheap is through email. They have no phone support to speak of.
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