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I'm sorry to hear about the grief you are having.
I have been with Verotel awhile now. It started with my celebs, and after the ripoff from Howard Cohen and PayMonde I moved 4 other sites over to Verotel as well. I split billing between them, and CCBill. But they are the first on my cascade.
Verotel had all 4 other sites approved within 24 hours. So I was back to making money in no time. So despite the Paymonde fraud, it was nice to hae Verotel pick up the ball for us.
I've never had any real issues with them. If I need immediate assistance, I will use the online chat. If critical, then I will call. However I do not care for talking on the phone, so live chat normally works.
As myself, and others have stated in the past. E-mail support is a sticking point they have yet to effectively resolve. That auto responder pisses me off too. Luckily I do not have to contact them more than a few times here and there in all the time I've been with them.
Checks have always come on time, or early. My members have never had a complaint on any of the 6 sites with them. My issues have always gotten resolved. Although if it was via e-mail it would take roughly 2 days longer than live chat, or phone call.
Verotel's a good company on the whole. Just like CCBill, or another other. They all have an achillies heel somewhere. You/me/we may have not found it with some of the others. But trust me. Every company has one somewhere.
Best wishes to you in getting it resolved.
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Should You Email Your Members?
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Enough Said. 
"Would you rather live like a king for a year or like a prince forever?"
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