WTF is up with NATS?

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  • MrVids
    i am a meat popsicle
    • Jan 2005
    • 1070

    #1

    WTF is up with NATS?

    So about a month ago, a buddy of mine decides it's time to get off the ccbill affiliate setup, and move onto his own software. I suggest NATS, of course, since they are the big dog on the block now and as an affiliate, i prefer my experience with their software.

    Well, he e-mailed them once about 3 weeks ago, filled out their form after that...... no reply

    Yesterday he calls, no one answers (both support & sales)

    Today he calls, no one answers (both support & sales)

    Now he's paranoid that their support would be equally as shitty and mirror the experience he's had with them up until now.

    Can anyone give me some feedback on what they are like to deal with and what the magic method is for getting in touch with them so i can relay it to my buddy?

    Thanks
  • TMM_John
    Confirmed User
    • May 2004
    • 6665

    #2
    Simply Post on GFY!

    Sales option goes to my desk. I have been out of the office a bit the past two days taking care of things for the upcoming Qwebec show (been very hecitc). I have not received any voicemails I have not returned, has your friend left one?

    There is a receptionist there 10am-6pm mon-fri, simply press 0.

    All e-mails and form submits are replied to. Does your friend have a spam blocker which may be rejecting my reply?

    Who is your friend so I can see if I have replied to him or not.

    Thanks!


    Too Much Media - Makers of the Industry's Leading Payite Management Platform, NATS!

    Comment

    • SinBucks
      Registered User
      • Oct 2004
      • 331

      #3
      SinBucks proudly uses NATS and we have never had any issues getting a hold of someone over there when we need to. John is actually pretty easy to get a hold of compared to others.

      Comment

      • TMM_John
        Confirmed User
        • May 2004
        • 6665

        #4
        Also, I appreciate you recommending us I'm glad you're happy with the software as an affiliate. We treat our clients very well (at least we do our best to). I will also be in the office nearly all of tomorrow (10am-6pm) and my extension is 111.


        Too Much Media - Makers of the Industry's Leading Payite Management Platform, NATS!

        Comment

        • BluMedia
          Confirmed User
          • Dec 2002
          • 3973

          #5
          We use NATS and it is super easy to get ahold of someone. They are easy to get a hold of by email, phone, support ticket etc.

          Mark
          IntenseCash - If you can't convert us then you might want to look for a new job
          .
          BrokeStraightBoys.com converting 1:124 stats counted by Nats

          Comment

          • Machete_
            WINNING!
            • Oct 2002
            • 14579

            #6
            Valeri and the rest of the crew have always been good, and always answer my continuous flow of questions fast. you buddy must have done something wrong

            Comment

            • TMM_John
              Confirmed User
              • May 2004
              • 6665

              #7
              Thanks everyone for the kind words.


              Too Much Media - Makers of the Industry's Leading Payite Management Platform, NATS!

              Comment

              • BigRod
                Confirmed User
                • Apr 2005
                • 3685

                #8
                PBucksJohn can you ICQ me

                Need to speak with you...
                Rod Macdonald
                Mainstream Ad Agency Owner
                ICQ: 607306

                Comment

                • webgurl
                  Confirmed User
                  • Aug 2002
                  • 7954

                  #9
                  thanks for the awesome assistance john ! see u soon
                  xoxoxoxo
                  WG

                  Comment

                  • WarChild
                    Let slip the dogs of war.
                    • Jan 2003
                    • 17263

                    #10
                    I just purchased NATS. It's not setup yet because I'm not ready on my side, but I had no trouble tracking down Sales and getting invoiced. So far so good as far as support, in my eyes.
                    .

                    Comment

                    • demented
                      Confirmed User
                      • Dec 2002
                      • 2388

                      #11
                      We use NATS and they have been great..

                      Comment

                      • Mako
                        Confirmed User
                        • Jul 2004
                        • 1986

                        #12
                        Originally posted by WarChild
                        I just purchased NATS. It's not setup yet because I'm not ready on my side, but I had no trouble tracking down Sales and getting invoiced. So far so good as far as support, in my eyes.
                        Nice buddy, congrats. Going to do the same in two weeks. Look forward to my ICQs asking innane questions about setup, lol...

                        Comment

                        • Tanker
                          Confirmed User
                          • Nov 2000
                          • 9287

                          #13
                          We use nats for www.madeinporn.com I highly recommend them to anyone in need of an affiliate software. not only is the product good the support is out of this world.

                          I have minimal tech skills and they bend over backwards to make sure I get things right.

                          John and Charlies staff is top notch


                          Tanker

                          Tanker
                          ICQ 3427575


                          CCBTools Now featured in the CCBill.com APP STORE

                          Comment

                          • abyss_al
                            **LOOKING FOR TRADES**
                            • Oct 2003
                            • 15605

                            #14
                            been using nats for almost a year now i think... smooth and no problems
                            EMAIL: allen @ vasmediagroup.com | ICQ: 311329761 | SKYPE: abyss.al | AIM: xABYSSxALx

                            Comment

                            • stevo
                              Confirmed User
                              • Aug 2002
                              • 2051

                              #15
                              NATS has been great! I usually get a reply to all my questions within 12 hours, and when need be they will go beyond the call of duty to assist you.

                              Comment

                              • Major (Tom)
                                So Fucking Banned
                                • Nov 2003
                                • 32492

                                #16
                                usually i get a response in 20 mins or less.

                                duke

                                Comment

                                • NY_TIM
                                  Confirmed User
                                  • May 2004
                                  • 2975

                                  #17
                                  Their support is Awesome.....
                                  ICQ 252838547

                                  Comment

                                  • DirtyDanza
                                    Confirmed User
                                    • Aug 2002
                                    • 8375

                                    #18
                                    http://www.danzabucks.com uses nats and loves em ... John has always been on the ball with support and anything else
                                    Danza Bucks is back!!!

                                    Comment

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