Loryn, RegFly is a black hole. There are dozens of threads on the domain boards about their shady-ness in nearly every respect. It's going to be a tough slog. There's a reason why you can't get them to do anything.
Here's just one example:
http://domainstate.com/showthread.ph...y&pagenumber=1
I really feel for you. Been through it myself with them. Only thing that worked was me telling them I would put every last penny I had to sinking their business and I outlined the ways.
Opensrs, Moniker, Powerpipe--all great. Hope things work out for you.
