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We've used Verotel for 4 years now and I have nothing but good to say about them. They've never been late with a payout while other companies have come and gone.
It's clear they are making a lot of changes there these days and it is probably a minor tech issue. As well I think most of the problem solvers are at the Vegas show right now.
Hit up Latinsoulman and ask him to look into it, I think he is the USA rep.
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