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Guys the variety of posts here is just off the wall. first off MC please contact me i'll get you a tech immedialtely to diagnose and fix you up. If at that point you dont like the virtual services I will get you a discounted rate on any dedi you prefer.
Again I personally think we offer a GREAT service at very affordable prices but you have to knwo how to use our systems in odre to make the most of it.
A. 24/7/365 live person chat - there are alwats techs gere to assist you live.
B. PICK UP THE PHONE IF YOU NEEED HELP its tol free 1.866.WEBAIR.1
C. TICKET SYSTEMS are for non time sensative issues. If you need something dome immediately I would opt for a or b.
Please understand we have been in business 10 years and know what it takes to run this biz well. we have over 100K clients and growing. Additionally we have a wide variety of plans and pricing and types of webmasters and clients that we cater to. If you can understand how our system flow you will love us. If you can't follow the procedures we have in place to manage your accout or get help in doing so call me and I will explain it to you and you will never have an issues again =) its a simple plan...
M
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