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I think it is the patchiness of their service which is the issue. Some people have good experiences whilst others (like myself) have bad ones. If everyone is to be believed this randomness of good service is not something which creates confidence. Good service in the past does not guarantee good service in the future, particularly if the overall track record is poor. I'm not one to bash companies for any reason, but there seem to be a lot of people getting their accounts suspended for no good reason and after all it is OUR money (at least technically) which they are witholding from us.
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