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He was nicer than he should have been to you. Many sponsor programs have protocol, and that protocol is going through their support desk. It would have taken a minute to type it out, much less time than it took to copy and paste it here, and you would have had your login.
You told him you're having issues with email, and ask him to email you something?
Sounds like someone who hacked an email account wanted the login information. He was wise to tell you to use their support desk.
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