my "epassporte CS deserves to be beaten" thread

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  • PK-J
    Registered User
    • Dec 2006
    • 58
    #1

    my "epassporte CS deserves to be beaten" thread

    Ok.. First I must say ive never really had much of a problem with my epass card.. other than xfer's to my bank account vanishing for a week.. but other than that.. its been ok.. Till I lost my epass card.

    I contacted epass, they said 20 or 25 bucks and we'll send out a new one, we just need you to respond saying its ok to pull the money from your account. So its been 2 days, I respond, Im thinking great.. this is going better than I expected..

    A week later.. still nothing, I write again saying "whats going on guys?" they respond 2 days later with "you need to respond saying its okay to charge"

    I write them explaining that I have already done this but I will do it again.. I write ITS OKAY, CHARGE ME THE FEE.. or something like that.. I wait a week.. no response.. I write again

    No response..

    I write again..

    Its been 2 days.. no response..

    Gotta love quality customer service.
    Tags: None
    • PK-J
      Registered User
      • Dec 2006
      • 58
      #2
      they must still be on vacation.. 28 days and counting..

        Comment

        • uno
          RIP Dodger. BEST.CAT.EVER
          • Dec 2002
          • 18450
          #3
          It's been 8 days or so on my last bank transfer.
          -uno
          icq: 111-914
          CrazyBabe.com - porn art
          MojoHost - For all your hosting needs, present and future. Tell them I sent ya!

            Comment

            • Klen
              • Aug 2006
              • 32235
              #4
              Well if you contact them on mail that is nothign strange.You should contant michael Olsen over icq,best way to solve problems.

                Comment

                • Forest
                  Confirmed User
                  • Aug 2001
                  • 9135
                  #5
                  i spoke to cs within 3 minutes of dialing the number

                  got michael on icq within 30 minutes of msging him (he was offline when i sent the msg)

                    Comment

                    • Michael O
                      More Cowbell
                      • Jul 2001
                      • 10607
                      #6
                      Originally posted by PK-J
                      Ok.. First I must say ive never really had much of a problem with my epass card.. other than xfer's to my bank account vanishing for a week.. but other than that.. its been ok.. Till I lost my epass card.

                      I contacted epass, they said 20 or 25 bucks and we'll send out a new one, we just need you to respond saying its ok to pull the money from your account. So its been 2 days, I respond, Im thinking great.. this is going better than I expected..

                      A week later.. still nothing, I write again saying "whats going on guys?" they respond 2 days later with "you need to respond saying its okay to charge"

                      I write them explaining that I have already done this but I will do it again.. I write ITS OKAY, CHARGE ME THE FEE.. or something like that.. I wait a week.. no response.. I write again

                      No response..

                      I write again..

                      Its been 2 days.. no response..

                      Gotta love quality customer service.
                      I apologize for the experience you have had contacting CS.

                      Please contact me with your account name and I will look into it and get your card ordered asap.

                      Thanks
                      Truth Teller

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