Howdy.
It seems that there's been a problem with your tickets, over and over, so it might be easier to reply to you here. This is the major problem. At the bottom of every ticket we send out, there's this:
Quote:
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Please do not reply via email to this ticket.
Instead, respond via the ticket system.
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Yet, despite the fact that we've talked about this on several occassions, you still reply via email instead of via the ticket system. Each time, you send us a nasty message with capital letters (which is the Internet equivalent of yelling), and each time I inform you that you should log back in to the ticket system to reply. I'd be happy to give you a tutorial on using it. In the almost 10,000 licensed domains, I haven't seen someone flip back and forth between understanding and misunderstanding how it works so many times, so let's make sure you're "getting it," and that you're 100% happy.
I've got three tickets from you asking for a free copy of the software, and each time I've replied, asking for a little bit more information. You've replied a few times through the ticket system, you've replied (and gotten bounced) a few times through email. Each time, you replied not with the information I've asked for, but with a complaint about how your email bounced, despite the fact that it says NOT to email back.
It's probably better that you simply ICQ me, as I suggested in my last reply. I won't be replying here further, because I only found this thread when someone pointed me to it. We don't use GFY as a support system. We want you (obviously) to be happy, and clearly the support system is NOT going to be able to accomodate the way you'd like to communicate.
I resent the implication we're somehow not helping you, in such a public forum. Every ticket you've submitted has been replied to promptly.
I'd rather give you the free copy you're asking for than have you raise a public stink. ICQ is in location.