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Bryan G

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#1

Has this ever happened to you?

05-29-2015, 05:41 AM

So on Tuesday I went to the bank machine to take out $240 via my Paxum card. I could hear the machine trying to give me the money. Then all of a sudden the bank machine went out of order. It said the transaction was cancelled. However, I checked my paxum account and the money was withdrawn!

I called TD bank and they said I had to contact Paxum first. Chris and Paxum have been very helpful so far. However, I don't like the fact I have to pay $40 in order for them to investigate the matter.

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_Richard_

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#2

05-29-2015, 05:51 AM

not with paxum, but i have had this happen.. machine was outta money

what is strange in this case is accounting for that machine should be off..
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JFK

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#3

05-29-2015, 05:54 AM

Same thing happened to us with a TD machine. The bank said it was an an outside contractor running them. The money was returned to us, the account, in a couple of days

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lukaswolf

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#4

05-29-2015, 05:58 AM

You have to pay 40$ even it's the Paxum's fault?
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Bryan G

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#5

05-29-2015, 06:12 AM

Originally posted by lukaswolf

You have to pay 40$ even it's the Paxum's fault?

It's not paxums fault it is TD banks fault. However, I have to pay $40 for paxum to start the chargeback process with the bank. As far as I am concerned TD should be paying the $40.

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XMaster

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#6

05-29-2015, 06:14 AM

lol that's crazy. I would be mad

still moneyhere
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#7

05-29-2015, 06:19 AM

Originally posted by Bryan G

It's not paxums fault it is TD banks fault. However, I have to pay $40 for paxum to start the chargeback process with the bank. As far as I am concerned TD should be paying the $40.

That is so fucking stupid...

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Phoenix

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#8

05-29-2015, 06:28 AM

i think if you wait...it will just be returned.

i want to know what costs $240..lol

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Bryan G

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#9

05-29-2015, 06:31 AM

Originally posted by Phoenix

i think if you wait...it will just be returned.

i want to know what costs $240..lol

LMAO,

No... my paxum card is about to expire and I was pulling out what I had left in the card. Because once the money has been transferred to the card you can't transfer back to your checking account.

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Ferus

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#10

05-29-2015, 06:38 AM

Think they just "reserved it" as part of the process of collecting the Money from a debitcard. It usually gets returned after a few days(think the general rule is max 10 workdays)
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Sid70

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#11

05-29-2015, 06:40 AM

Originally posted by Bryan G

So on Tuesday I went to the bank machine to take out $240 via my Paxum card. I could hear the machine trying to give me the money. Then all of a sudden the bank machine went out of order. It said the transaction was cancelled. However, I checked my paxum account and the money was withdrawn!

I called TD bank and they said I had to contact Paxum first. Chris and Paxum have been very helpful so far. However, I don't like the fact I have to pay $40 in order for them to investigate the matter.

Had a simialr case with Payoneer. Paid zero. Had ALL the $$ returned in 20 days or so.

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romeo22

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#12

05-29-2015, 06:59 AM

It haopen sometimes when the Atm doesnt have enough money of so currency and the transaction is failed...sure they will check it and the money will be in atm so u will get your money. Too bad you have to wait for your own money
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jimmycastor

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#13

05-29-2015, 07:05 AM

Originally posted by Bryan G

LMAO,

No... my paxum card is about to expire and I was pulling out what I had left in the card. Because once the money has been transferred to the card you can't transfer back to your checking account.

thanks for pointing me to it, have to do the same
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Rochard

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#14

05-29-2015, 08:15 AM

I've never had this happen.

Once years ago I deposited a check into an ATM and a few days later everything started bouncing. This was back in the day when I was a kid and flat broke. Turns out the check never made it.

A year later the bank called me into the branch and told me they replaced the ATM and found the check at the bottom of the machine. Go figure.

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michael.kickass

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#15

05-29-2015, 08:18 AM

Fortunately it never happened to me. :\

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pornguy

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#16

05-29-2015, 08:35 AM

Never had it happen with a card like that but have with my debit card. Lucky for me the institution I have gives me the money right away upon complaint. Then they investigate it for FREE to get the money back from the ATM/Bank.

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BlackCrayon

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#17

05-29-2015, 09:04 AM

my buddy had his card eaten by an atm once. luckily the bank was open so they just opened it up and got it back.

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RuthB

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#18

05-29-2015, 09:33 AM

Originally posted by Bryan G

So on Tuesday I went to the bank machine to take out $240 via my Paxum card. I could hear the machine trying to give me the money. Then all of a sudden the bank machine went out of order. It said the transaction was cancelled. However, I checked my paxum account and the money was withdrawn!

I called TD bank and they said I had to contact Paxum first. Chris and Paxum have been very helpful so far. However, I don't like the fact I have to pay $40 in order for them to investigate the matter.

Unfortunately only the issuing bank (TD Bank) can fix the situation, and in order to do so, a chargeback must be filed. Choice bank (our card issuer) charges $40 for all chargeback requests, it is not a Paxum fee.

Originally posted by Sid70

Had a simialr case with Payoneer. Paid zero. Had ALL the $$ returned in 20 days or so.

Payoneer has received 100s of millions of dollars in venture capital money, which has provided them with the ability to swallow such fees, whereas Paxum has never solicited for venture capital money.

Once the chargeback fee has been accepted by the client, then we can proceed with the chargeback procedure and typically, in situations like this regarding funds lost at the ATM, the funds are returned.

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Alexlecomte

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#19

05-29-2015, 10:05 AM

Originally posted by Bryan G

So on Tuesday I went to the bank machine to take out $240 via my Paxum card. I could hear the machine trying to give me the money. Then all of a sudden the bank machine went out of order. It said the transaction was cancelled. However, I checked my paxum account and the money was withdrawn!

I called TD bank and they said I had to contact Paxum first. Chris and Paxum have been very helpful so far. However, I don't like the fact I have to pay $40 in order for them to investigate the matter.

2 Weeks ago, the exact same things happened to me when travelling in Argentina.
I'm so pissed off. It's not Paxum's fault, it's their partner bank who is asking for 40 bucks ... but I feel really bad about it. Like, if it happens again, at each bank error I will have to pay 40USD for nothing, it's sad.

My card is also about to expire etc... the exactly same scheme that you've had. Chargeback is in process right now.

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