hi there
i'm getting mad & really despaired
- some of my domain names are soon to expire
- but it's impossible to renew domain names at registerfly.com : they say "you have first to change contact here or there etc.", and well i do so but it never works (last year i already had thos troubles ....)
- i posted like 20 support tickets since one month & always get same auto-response, so on one of my tickets i said "are you dumb or what ? do you read my tickets ? i do what you say and it still does not work"
- then i got a super message "your tickets will disregarded , as we do not accept the use of profanity, no matter the circumstances.". I just said "are you dumb or what ?" and insisted on the fact that i was about to lose all my income. COol.
- yesterday i called them on the phone and could have them (hurray) they said : tommorrow it'll work. Mmmmm ...
- today i go on my panel and try to renew: still does not work, and i see they took 9.99. FOr what ? DOn't know, the quick checkout for purchases does not work too. THen get a mail : the renewal for "domainxxx.com" could not be renewed cause "Purchase price is greater than available balance". My balance is like $40 and purchase prie is 8 or something (and they did take 9.99 for i don't know what, remember ?)
- I insisted on the phone and support tickets to say : "if i lose these names me and my family will be STARVING, this is a real sos, i think it's not THAT hard to renew a domain name"
- I thought of forwarding these domain names to a new account at another registrant, but a friend of mine who has SAME problems tried to do so and it did not work too.
- So here we are : in front of a WALL ; what can i do ?
i'm getting mad & really despaired
- some of my domain names are soon to expire
- but it's impossible to renew domain names at registerfly.com : they say "you have first to change contact here or there etc.", and well i do so but it never works (last year i already had thos troubles ....)
- i posted like 20 support tickets since one month & always get same auto-response, so on one of my tickets i said "are you dumb or what ? do you read my tickets ? i do what you say and it still does not work"
- then i got a super message "your tickets will disregarded , as we do not accept the use of profanity, no matter the circumstances.". I just said "are you dumb or what ?" and insisted on the fact that i was about to lose all my income. COol.
- yesterday i called them on the phone and could have them (hurray) they said : tommorrow it'll work. Mmmmm ...
- today i go on my panel and try to renew: still does not work, and i see they took 9.99. FOr what ? DOn't know, the quick checkout for purchases does not work too. THen get a mail : the renewal for "domainxxx.com" could not be renewed cause "Purchase price is greater than available balance". My balance is like $40 and purchase prie is 8 or something (and they did take 9.99 for i don't know what, remember ?)
- I insisted on the phone and support tickets to say : "if i lose these names me and my family will be STARVING, this is a real sos, i think it's not THAT hard to renew a domain name"
- I thought of forwarding these domain names to a new account at another registrant, but a friend of mine who has SAME problems tried to do so and it did not work too.
- So here we are : in front of a WALL ; what can i do ?
I sent them tons of tickets and then somebody renewed it manually. Thanks God ... I left them and never come back!
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