How can CCBill customer support be so good?

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  • alf6300
    Confirmed User
    • Sep 2007
    • 765
    #1

    How can CCBill customer support be so good?

    Seriously, think what you want of CCBill, but you'll have to admit their customer support is amazing.

    Any shift, just ask them any question, be it technical, accounting, whatever - and you always have the feeling that the guy on the other side understands what you are talking about.

    I really wonder how they manage to do this, considering that 99.9% customer cares in the world suck.

    kudos
    --
    Tags: None
    • k0nr4d
      Confirmed User
      • Aug 2006
      • 9231
      #2
      I'm personally yet to have a positive customer service experience with CCBill...
      Mechanical Bunny Media
      Mechbunny Tube Script | Mechbunny Webcam Aggregator Script | Custom Web Development

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        • PornDude
          I'm still broke.
          • Jul 2008
          • 3084
          #3
          Good training I guess.
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            • SwirlsGirl
              So Fucking Banned
              • Feb 2006
              • 2067
              #4
              it's an honor and pleasure for middle men to middle

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                • fitzmulti
                  I Like Depth Of Field!
                  • Jan 2003
                  • 14861
                  #5
                  I 100% agree...from the webmaster perspective, I should state.
                  For many, many years, if I am needing a customer of mine's issue looked at, or if I needed to make a change in one of my setups...there has never been an instance that I have gotten less than excellent help!


                  www.SexyGirlsCash.com

                  CONTACT // FITZMULTI AT GMAIL.COM //
                  {Please include a message so I know you are from GFY! I get too many spam "add requests"!}

                    Comment

                    • deltav
                      Confirmed User
                      • May 2010
                      • 1243
                      #6
                      Guess I've always taken it for granted but you're right. Never had to explain myself to CCBill a second time to get resolution on an issue, and often the rep/tech will volunteer info anticipating my follow-up question(s). Even when I've asked some vague open-ended crap they've been right there with the info.

                      Oh wait - except the terrible performance of their backend that dragged on for over a year. That was pretty bad. Though it's had a huge improvement lately along with the introduction of their Flexstats setup, so I'll give them props for eventually addressing the issue even months overdue.

                      SwirlsGirl - you are an annoying person.
                      *********
                      DeltaofVenus.com - Vintage Erotica from the 1800s through 1979

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                        • bean-aid
                          So Fucking Banned
                          • Jun 2011
                          • 16493
                          #7
                          There has never been a rep who told me something i didnt already know.

                          Their usefulness to me was to forward issues or requests to tier 2.

                          Now i never have to worry about that again as i control my own billing.

                            Comment

                            • SlammedMedia
                              Confirmed User
                              • Apr 2008
                              • 1573
                              #8
                              Is this a paid ad spot?
                              ICQ: 350-260-628

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                                • Nasty
                                  Confirmed User
                                  • Aug 2002
                                  • 1575
                                  #9
                                  what? your joking right?

                                  “Ours is a world of nuclear giants and ethical infants. We know more about war than we know about peace, more about killing than we know about living. If we continue to develop our technology without wisdom or prudence, our servant may prove to be our executioner.” ― Omar Bradley (1948)

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                                    • SBJ
                                      So Fucking Fabulous
                                      • Apr 2003
                                      • 11377
                                      #10
                                      normally I'd totally agree with this but I emailed a rep last friday morning and as of today still not a single response from them. I understood they might not see it before the 3 day weekend but not to blow it off for 5 days..

                                        Comment

                                        • 2MuchMark
                                          Mark of 2Much.net
                                          • Aug 2004
                                          • 51128
                                          #11
                                          I agree. CCBill provides awesome customer and technical support.

                                            Comment

                                            • amateurcanada
                                              Confirmed User
                                              • Jul 2001
                                              • 3766
                                              #12
                                              They are one of the originals and have adapted pretty well What happened to ibill? lol j/k

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                                              will.assum.producer @ AmateurCanada.com / icq: 30146166 / facebook.com/will.assum / #amateurcanada

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                                                • mavruda
                                                  porn cartoonist
                                                  • Feb 2007
                                                  • 2597
                                                  #13
                                                  CCbill are improving indeed. Their support is awesome.

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