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Originally Posted by RayVega
Dude, if it's an indian accent you might as well throw your phone out the window
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If it's an Indian accent I'm usually not on the phone with them LONG enough to tell if they're able to help with the problem. Their accent is one I can't understand for the life of me. In the end though, perhaps they COULD'VE helped, but I'm not gonna stay on the phone for 20 minutes with them when I could speak with someone I understand and get the problem fixed in half the time. Time IS money.
I ALSO have little to zero patience with support people (caucasian included) who's first response is ALWAYS...
"Have you tried rebooting your computer?"
"Yes."
"Hmmmmmm. That's odd. Can you try rebooting again please." (This will give me time to look up the problem so I don't look stupid, but you don't know that ;)).
That'll get me to their supervisor just as fast as not being able to understand someone.