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I don't agree that if they're not caucasian they don't know they're shit. So I guess it would be classed as racist.
On a similiar note though, I'll TALK to them and TRY to let them solve the problem or assist me. If they do, cool. But, if it comes to the point where I can't understand what the hell they're saying (and it happens quite often), I'll flat out tell them I want to speak with someone who speaks clearer english. THAT I DON'T think is racist.
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