Hello.
I won't mention any names, but I do need advice here.
The recent move from my shared hosting account to a dedicated server was ANYTHING but a smooth one.
The server took over one week to setup, and this does not include anything custom such as installation of any special software, it was a simple server with CentOS. The HSphere control panel proved too difficult for them to install (which was fine) so I went and paid PSoft to install it. I had been asking that my websites (from the shared server) be moved to my dedicated server for nearly a week. In the 2-3 days it took PSoft to install HSphere my websites had still not been moved over. It is now 2-3 weeks since I placed the initial order for the dedicated server and there is still nothing on the server except a fresh install of HSphere. Also I asked that the MySQL databases from my websites be moved to the new dedicated server's 'localhost'. To make matters worse for some reason my login from my previous account is no longer active because somebody deleted it. I am now expected to list all of the MySQL database names from my websites (probably 10-15 databases) along with their respective usernames/passwords. And as if that wasn't enough, nobody seems to want to reply to my e-mails - yes I've been annoying, but with good reason!
The last support ticket I sent (before filing a complaint this morning) was about 24 hours ago, still no reply. Nobody on Live Chat can help me and nobody is responding on ICQ.
Please help me out on this issue. Let me know if you have any comments/advice.
I won't mention any names, but I do need advice here.
The recent move from my shared hosting account to a dedicated server was ANYTHING but a smooth one.
The server took over one week to setup, and this does not include anything custom such as installation of any special software, it was a simple server with CentOS. The HSphere control panel proved too difficult for them to install (which was fine) so I went and paid PSoft to install it. I had been asking that my websites (from the shared server) be moved to my dedicated server for nearly a week. In the 2-3 days it took PSoft to install HSphere my websites had still not been moved over. It is now 2-3 weeks since I placed the initial order for the dedicated server and there is still nothing on the server except a fresh install of HSphere. Also I asked that the MySQL databases from my websites be moved to the new dedicated server's 'localhost'. To make matters worse for some reason my login from my previous account is no longer active because somebody deleted it. I am now expected to list all of the MySQL database names from my websites (probably 10-15 databases) along with their respective usernames/passwords. And as if that wasn't enough, nobody seems to want to reply to my e-mails - yes I've been annoying, but with good reason!
The last support ticket I sent (before filing a complaint this morning) was about 24 hours ago, still no reply. Nobody on Live Chat can help me and nobody is responding on ICQ.
Please help me out on this issue. Let me know if you have any comments/advice.








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