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A few things if they put the money back in your account and then say dont touch it.You really dont have it. Here is my guess what the problem is :
No real customer service training, I worked as a service advisor almost as long as I worked in adult when I was in NY. How you present things to a customer makes a difference. I was getting a customers Jaguar ran it into a concrete column. I handled it got him a rental, apologized sincerely and got it fixed .He was still my customer the next 2 yrs I was there before I left for GA. I would also bet this comes from above because it seems a common thread with the customer service people there. Attitude come from the top and rolls down.
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