|
This happens all the time. That is why a lot of hosting companies use applications like snort to monitor all of the network traffic they harbor.
Myself as a hosting company owner, we have had DoS attacks from customer's servers before, generally because an update or packet wasn't made. But rarely is it the customer's fault. I would allow Webair to do their work. And I am sure that you will be up and running again in no time.
If it was one of their other customers, that person is going to be in a world of trouble. At least they would be on my network. I hate loosing a customer, but I have no issues with cancelling someones service if they are putting my other customers at damager.
|