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I have used state farm in the past and had no problems but i never really cared for them
i have dealt w/ insurance companies directly before when i was rear ended as well. it was american family insurance and it went through smoothly. told me to take it to the ford dealer or any body shop of my choice and they will send someone out from claims to take pictures before the repairs are made and to setup payment arangement w/ the repair facility. also got me in a rental that day. all went smoothly..
when my policy w/ state farm came up for renewl i decided screw it and switched to american family which was cheaper anyway..
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