I plug everything in and my vonage isn't receiving any tone. The customer service is clueless, they don't even know what to do. They say the same stuff over and over.
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dude, i emailed them a month ago to cancel (i moved and got landline/dsl)
and NEVER got a response..
i happened to loose my credit card about 2 weeks ago, cancelled it.
then i get an email a day for 4 days saying my vonage rebill has failed and to update info.
then, after 4 days of that i finnally get a "were sorry your choosing to cancel" with a friendly reminder saying id need to pay my last month (even tho i cancelled way before the rebill) plus the $40 disconnect.
i told them to bill me. assholes. -
ps check your router ports and open up the IP that your vonage box is.Comment
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Vonage is a mess, i think i am going to cancel it. I just got it today, and the customer support sucks. I tihnk i will just stay with Cox Digital Telephone.Comment
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I think they are growing too fast.Comment
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We got Vontage but it didn't work for us too well because we use so much of our bandwidth pushing our housecamz that it was not too clear. We faxed and e-mailed them to cancel us cause their phone line to cancel was always over a 20 minute wait. We are still getting rebilled! I hate to do a charge back but this is one of those times when it seems you actually have to or they will never stop billing you.
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Yeah, their support sucks so bad. I don't like how this is working through the broadband connect, because sometimes the phone doesn't ring, etc. There's still a lot of work to be done before it gets better.Comment
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Their support sucks, but I have had it for two years now, and they go through little periods where they can't seem to handle their growth and then when they catch up it works great.Comment
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