Originally Posted by TopBucksTrixxxia

Same here - never had a problem and in fact I've always thought they were an invaluable service until I was forced to make the dreaded call!

Had a problem regarding a gift account that's been putzing around for over a month now since they can't seem to get their stuff straight. So Finally I blow my top and figured I'd get it settled for this person, afterall, she didn't ASK or want the Epassporte card, I GIFTED her (with problems LMAO)

I've personally never had problems with them except this. Anyhow, after calling their service, I'm convinced that you are ALL correct - they are in dire need of customer service skills, better training, logic and problem solving skills. Besides keeping me on the phone for 40 minutes of asking all details including my grandmother's blood type - the ........ let's call her *girl* then resolves the issue with the first thing I mentioned I didn't want to do in the first place. I ask for her boss' details - she doesn't have them - then for the name of the owner/CEO of the company and his contact info - she didn't have that either.

Anyhow, I was tickled PINK to find Tassy online and she not only explained every step she took - she actually resolved the issue for us. Thanks again Tassy!

The good thing is that I'm seeing other similar services pop up and hopefully the decisionmakers will smell the aroma and be pro-active and fix the problems before the competition comes out and takes over their market with a good product, good support, fast and courteous problem resolution.