Originally Posted by Matt_WildCash

Longdong, the problem your facing is probably since your doing less sales over all when a couple of scammy customers chargeback 6 months at once, say 2 x 6 months = 12 chargebacks then bang your chargebacks are all screwed up for the month.

The one thing you have to watch out for is if your near 1% chargebacks then the processing company will probably up the scrubbing on your account. We hit .6% once over a year ago (when a few customers chargedback 6 months worth at once) and boy we sure noticed a 25-30% drop in sales overall that month cause of the extra scrubbing that was happening. I'm almost certain the processors have a few different scrubbing levels and if your near or over 1% i'm sure you go into the highest scrubbing area.

Anyways i'm sure you'll drop back next month. And no idea if CCbill auto scrub I just have a pretty good hunch Paycom do after seeing it first hand.

Cheers

Matt