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Old 06-30-2006, 08:47 AM  
wyldblyss
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Join Date: Nov 2003
Location: The Buck Starts Here
Posts: 5,779
Did you check to see what kind of a chargeback it was? If you go into Cancel Reason, and then Chargebacks, the subscription numbers beginning with a number 1 are credit card chargebacks, the numbers beginning with a 6 are checks. About 95% + of our "chargebacks" are checks, and not actualy charge cards. Now I'm not sure, and I would love CCBill to clarify this, but when determining if you are over 1% threshold, do they count all chargebacks or just credit card chargebacks, because Visa can't be up in arms about checks since they have nothing to do with them.
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