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Some programs will actually shut down databases to run the backup. This could only take a few minutes, but you may want to ask the people running the backup what could be the cause.
I know we have modules for backing up DB's with our software. But there are a great many software that companies will use to run thier backups that may not have that feature.
I hope you don't run into this problem too often.
Cheers!
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Aaron Lawvere,
ByteFortress Technologies - http://www.bytefortress.net
Enterprise Grade Offsite Backup Solutions
Disaster Recovery Solutions as low as $.25 per GB
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