Webair - WTF? is up with support?

[billyde]

seriously... I've had a ticket open for 4 days now and I can't get a response. What's up with your "True 365.24.7 support?"

are you guys working or what?

seems like the only way to get a response is by posting on the msg boards! WTF

[Barefootsies]

Dedicated or virtual?

[Agent 488]

world cup.

[greg80]

strange, never took more than 5 minutes to respond. Do you have a dedicated or a shared account?

[18teens]

seriously... I've had a ticket open for 4 days now and I can't get a response. What's up with your "True 365.24.7 support?"

are you guys working or what?

seems like the only way to get a response is by posting on the msg boards! WTF

That's just ridiculous. Get a new host.

[billyde]

virtual account

I'll upgrade to dedicated... been on hold for over 30 min

[Barefootsies]

virtual account

Ah ha.

I'll upgrade to dedicated... been on hold for over 30 min

[area51 - BANNED FOR LIFE]

hahaha these threads never end.

[directfiesta]

virtual account

I'll upgrade to dedicated... been on hold for over 30 min

Business plan seems to work ...

[WebairGerard]

Hi Billy I see the ticket that you and techs have been corresponding on. Following up on this for you now. Regarding the server please contact me directly for assistance I will shoot you an email now as well. Thanks.

[Zorgman]

I don't think they have phone support for Shared accounts.

[bloggerz]

works everytime

[Robocrop]

Upgrade if u want support.......lovely...dont wanna piss on Webair here but...

If u want good uptime ( 99,9% ) and reliable servers + the best support...try http://www.way3.com

Perhaps I mention them much but ...they are just that awsome.

[webair]

Hey billyde,

I hope Gerard was able to assist you. If there is anything i can do to help further please feel free to contact me.

[Brent 3dSexCash]

liquid web

lol @web air

[Vendzilla]

I just ICQ Gerard and it gets done , what ever it is, and that doesn't happen very often, great team as far as I'm concerned. I'm putting Briana Banks new site on a webair server.

LOL, most of the time Gerard and I chat, it's about if I'm coming to a convention

[Klen]

Upgrade if u want support.......lovely...dont wanna piss on Webair here but...

If u want good uptime ( 99,9% ) and reliable servers + the best support...try http://www.way3.com

Perhaps I mention them much but ...they are just that awsome.

LOLz.....

[Klen]

liquid web

lol @web air

They are still much more expensive then webair.

[Zuzana Designs]

I just ICQ Gerard and it gets done , what ever it is, and that doesn't happen very often, great team as far as I'm concerned. I'm putting Briana Banks new site on a webair server.

LOL, most of the time Gerard and I chat, it's about if I'm coming to a convention

Same here. I hit Mike or Gerard up if I need anything. If they are not around I just call. I just had to have G send a new ftp password to a local mainstream client so I could finish a contact page for them. I have been with webair for over 6 years and they have been awesome. I refer my adult clients and mainstream clients to them. Great servers and killer support. Two thumbs up for webair!

[HomerSimpson]

their virtual hosting support is actually virtual too...

move to NakedHosting with 24/7 livechat support + great and fast ticket response time
and you won't regret it

[Robocrop]

LOLz.....

Calm down clitoritis and try come with something creative

[Vendzilla]

Same here. I hit Mike or Gerard up if I need anything. If they are not around I just call. I just had to have G send a new ftp password to a local mainstream client so I could finish a contact page for them. I have been with webair for over 6 years and they have been awesome. I refer my adult clients and mainstream clients to them. Great servers and killer support. Two thumbs up for webair!

Damn, 6 years, I think I've been with them for about that long too, why would I ever want to change?

[imabro]

why do virtual customers get no support and dedicated customers think that is acceptable

[marketsmart]

liquid web

best host i have ever used...

they fix shit for me before i even know its broken..

last week at 3 am i had some fragmented mysql tables spike the memory on a dedicated server.. they saw the alarm, fixed the problem, and sent me an email letting me know they fixed the problem...

they do stuff like this all the time...




.

[CYF]

virtual account

I'll upgrade to dedicated... been on hold for over 30 min

You don't like the support, so you're going to... give them more money?

[Supz]

No support on virtual accounts is shitty, they might as well stop selling them. There are many hosts that give excellent support on virtual accounts. Everybody screams dedicated dedicated. I guess that is where the hosting companies make money? . I run a network of small niche blogs. I get a lot more out of running many shared hosting accounts then I do getting 1 dedicated server. All of my hosts give me excellent service on virtual accounts.

[sandman!]

99% of tickets i have ever got from virtual customers have all been asking for custom things the virtual servers are not setup for.

No support on virtual accounts is shitty, they might as well stop selling them. There are many hosts that give excellent support on virtual accounts. Everybody screams dedicated dedicated. I guess that is where the hosting companies make money? . I run a network of small niche blogs. I get a lot more out of running many shared hosting accounts then I do getting 1 dedicated server. All of my hosts give me excellent service on virtual accounts.

[JBlack]

works everytime

lol

[Relentless]

Gerard solves anything you want done.

[fatfoo]

Webair has bad support? That sucks.

[CybermedAndy]

I've never waited more than a minute for live support to respond

[baddog]

99% of tickets i have ever got from virtual customers have all been asking for custom things the virtual servers are not setup for.

Funny, I am relatively confident that we have a lot more virtual customers than you do, and I do not find that to be the case at all.

What is an example of one of these things?

[sandman!]

im sure you have 100x more virtual customers then i do.

the tickets are usually asking for some php extension thats not installed on the server they are on or something along those lines.

Funny, I am relatively confident that we have a lot more virtual customers than you do, and I do not find that to be the case at all.

What is an example of one of these things?

[billyde]

duped

Instead of going into details... I'll just say that, NO, the problem was not fixed. Instead, my blog was wiped out by webair during the transition from virtual to dedicated server months after I was told it was already moved.

If anyone from Webair disagrees... I will post the chat & emails from the retarded Webair tech support.

Bottom line... webair is a total shitbag company!

[xxweekxx]

thread #500,000 about webair sucking.

[baddog]

You might have them look on an old backup.

[epitome]

I've never understood the whole "if you want great support you need to go dedicated" bullshit.

I'm with Naked Hosting and the support was just as great as a virtual customer as it is now that I only use dedicated. The only difference between the virtual and dedicated support is that virtual did not include script installs but they'd happily do it for $25. With dedicated, everything from A to Z is taken care of.

Tickets are responded to within minutes and they have live and phone support as well.

A customer is a customer is a customer and they should be treated the same no matter what. That shitty little virtual customer today could easily be a big customer tomorrow.

I'd never give a hosting company more money in exchange for better support. I expect the best support ... always. Naked Hosting has always provided that which is why I will not stray.

I also recommend Reflected, who we use for a network I'm a partner in and Mojo, who I've referred a client to so that he could get the ElevatedX package deal.

[anexsia]

I've always heard bad things about Web Air. I use Amerinoc and Hawk Host and I get amazing shared web hosting support.

[minicivan]

Whats up with Webair support? Simple. It sucks. Unless you can get someone on live chat, or ICQ, you are fucked. Submitting tickets is a joke which is why we cancelled all our servers with them.

Phatservers
Mojohost
NationalNet

If you want outstanding support.

[Domain Broker]

lollllllllllllllllllllllll

[Cyber Fucker]

Maybe you can retrieve your stuff from the backup? Well, shit happens even to the greatest. But I cannot judge anything as I don't know the issue. Imho WebAir is a great company and compared to others it's even better, I can say it with clear conscience.

[sexxxboom]

If you say webair is a great company, it means you have never been with a great company.

[moeloubani]

Webair isn't bad, the live help thing is awesome and I've never waited more than 1 minute to get someone on that and within 2-3 minutes after that my problem is usually solved. How can it be faster than 3-4 minutes to fix a problem?

[st0ned]

I have always loved Webair's "Live Help" feature. A rep always responds within like 30 seconds of me opening the window, usually faster.

[Cyber Fucker]

If you say webair is a great company, it means you have never been with a great company.

Can you then recommend me a great company to work with?

[alias]

Secured servers is good.

[18teens]

Instead of going into details... I'll just say that, NO, the problem was not fixed. Instead, my blog was wiped out by webair during the transition from virtual to dedicated server months after I was told it was already moved.

If anyone from Webair disagrees... I will post the chat & emails from the retarded Webair tech support.

Bottom line... webair is a total shitbag company!

Damn, that sucks.

[Chris]

ive had the worst luck with the webair ticket support system as im not on a dedicated i dont get the live chat support so i gotta do a ticket ..

but when i icq mike on my icq list he gets it taken care of - just annoying that im not special enough for live chat ;x

but atleast my box is always up and never goes down

[Majestic]

Hi Billy I see the ticket that you and techs have been corresponding on. Following up on this for you now. Regarding the server please contact me directly for assistance I will shoot you an email now as well. Thanks.

Gerard is the shit! He helps you with everything step by step :D

[HomerSimpson]

they support always sucked especially on virtual (read cheap) accounts

move to NakedHosting and enjoy the treatment you deserve!