News Years present from Zombaio - Missed Payout - AGAIN
Ok, I'm pretty perturbed right now. Wasn't even going to post on this here, but when I went over to call on Zombaio's chat support, I got this message:
"All chat operators are currently offline. Please return during our opening hours:
Monday - Saturday
10:00am - 7:00pm PST
19:00 - 04:00 CET
6:00pm - 3:00am GMT/UTC
1:00pm - 10:00pm EST"
Taking off early for the New Years holiday is all well and good, but not when you have my money. This is the second time in two months and it's happened numerous times now in the past year. Many of your recall the big Zombaio missed-payout/SWIFT file fiasco last year during Xmas/New Years week I'm sure.
We were supposed to receive our payout on December 27th. When we did not, I contacted chat support and was told it may be a day or two late because of the holiday. Fine, ok. Even CCBill was a day delayed because of the banking holiday Monday.
28th comes and goes.
29th comes and goes.
Now it's close-of-business on the 30th and we still don't have our money.
I emailed [email protected] yesterday (the 29th) and still no response. I went to get on with chat support just now and they're out to lunch or packed up for the New Year it seems.
Totally unacceptable and probably the last straw with us. We have 3 other billers that never have these problems and we're about to add a Merchant Account to boot. We don't need this. It's our money. We want it on time. It's very simple.
Pretty difficult to balance and forecast a budget if you can't have confidence your money will arrive on time. Spent the day diverting funds around to make sure essential bills are covered due to this missed Zombaio payout. Just little things like, oh, our entire network's hosting bill, affiliate payouts, employee salaries, etc.
So I'm sure we'll get the requisite "blame-the-victim" and "its your bank's fault" replies for the peanut gallery here, but none of that holds any water when we have 3 other billers who never miss a beat with scheduled payouts. You do the math. If it was your money and your business, you'd be the first one crying out loud too.
I don't like crying. It takes time and energy away from other more productive things I can be doing. It did get a lot more direct attention last time though. Sad it has to be that way, but it is.
If I were you, and you have my money and you don't pay me on time, I'm not going on holiday vacation until the problem is resolved. If that means I need to overnight, international mail a check or send it fucking PONY FUCKING EXPRESS on horseback to your Log Cabin in the woods, so be it. This is crap.
Bottom line: Too unreliable, too inconsistent, and when it comes to money, those are words that should never be in the same sentence. Unfortunately, the short history with Zombaio is laden with those almost being keywords.
I'm tired of asking where my money is; It's time we just voted with our feet. And by feet, I mean our billing cascade in NATS.
"All chat operators are currently offline. Please return during our opening hours:
Monday - Saturday
10:00am - 7:00pm PST
19:00 - 04:00 CET
6:00pm - 3:00am GMT/UTC
1:00pm - 10:00pm EST"
Taking off early for the New Years holiday is all well and good, but not when you have my money. This is the second time in two months and it's happened numerous times now in the past year. Many of your recall the big Zombaio missed-payout/SWIFT file fiasco last year during Xmas/New Years week I'm sure.
We were supposed to receive our payout on December 27th. When we did not, I contacted chat support and was told it may be a day or two late because of the holiday. Fine, ok. Even CCBill was a day delayed because of the banking holiday Monday.
28th comes and goes.
29th comes and goes.
Now it's close-of-business on the 30th and we still don't have our money.
I emailed [email protected] yesterday (the 29th) and still no response. I went to get on with chat support just now and they're out to lunch or packed up for the New Year it seems.
Totally unacceptable and probably the last straw with us. We have 3 other billers that never have these problems and we're about to add a Merchant Account to boot. We don't need this. It's our money. We want it on time. It's very simple.
Pretty difficult to balance and forecast a budget if you can't have confidence your money will arrive on time. Spent the day diverting funds around to make sure essential bills are covered due to this missed Zombaio payout. Just little things like, oh, our entire network's hosting bill, affiliate payouts, employee salaries, etc.
So I'm sure we'll get the requisite "blame-the-victim" and "its your bank's fault" replies for the peanut gallery here, but none of that holds any water when we have 3 other billers who never miss a beat with scheduled payouts. You do the math. If it was your money and your business, you'd be the first one crying out loud too.
I don't like crying. It takes time and energy away from other more productive things I can be doing. It did get a lot more direct attention last time though. Sad it has to be that way, but it is.
If I were you, and you have my money and you don't pay me on time, I'm not going on holiday vacation until the problem is resolved. If that means I need to overnight, international mail a check or send it fucking PONY FUCKING EXPRESS on horseback to your Log Cabin in the woods, so be it. This is crap.
Bottom line: Too unreliable, too inconsistent, and when it comes to money, those are words that should never be in the same sentence. Unfortunately, the short history with Zombaio is laden with those almost being keywords.
I'm tired of asking where my money is; It's time we just voted with our feet. And by feet, I mean our billing cascade in NATS.
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